Frequently Asked Questions
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Who is Carsub?
Carsub is a booking platform for car subscriptions and leases, including short-term leases, similar to platforms such as Booking.com, Thuisbezorgd, or Trivago. Carsub works with established vehicle providers throughout the Netherlands, such as authorized dealers, leasing and short-term leasing companies, and importers. Carsub does not have its own fleet. Instead, we work with the available inventory of our vehicle providers, who supply lightly used and/or new cars. You can easily apply for a car through the Carsub platform. We match your application with a suitable vehicle provider that meets your needs.
How does Carsub work?
Carsub makes the process clear, easy, and quick: - Submit a no-obligation application through our website. - Carsub sends you a quote and asks you to provide the required documents. - Once we receive your documents, we submit your application to a suitable vehicle provider and check the availability of your preferred car. - The vehicle provider reviews your application and decides whether to accept it. - If accepted, you receive the vehicle provider's quote and/or agreement through Carsub for your review. - Happy to proceed? You sign the agreement directly with the vehicle provider. - After signing, the vehicle provider sends you a request for the first payment. - Once payment is received, delivery or pickup of the car is scheduled with you. 🎉 Good to know: you are under no obligation until you sign an agreement with the vehicle provider. Even after your application has been reviewed, you decide whether to proceed. Until you sign, you can change or cancel your application free of charge.
Who do I enter into an agreement with?
The agreement is always made directly between you and the vehicle provider concerned. Carsub is not a party to the contract and therefore has no influence over: The assessment of your application - The vehicle provider independently decides whether to approve or decline your application. Due to privacy laws, providers cannot share their individual assessment with Carsub. We are therefore bound by, and respect, the provider's decision. The contract terms - After approval, the vehicle provider determines the terms under which it enters into an agreement with you. The financial obligations - You enter into the monthly or other financial obligation directly with the vehicle provider.
Is my application binding?
Of course not! Until you sign a contract with the vehicle provider: • Your application is entirely without obligation. • You can change or cancel it. • You are not committed to anything.
How does the security deposit work?
The security deposit depends on the vehicle provider you take out your car subscription with. A provider may require a fixed deposit or a deposit equal to two monthly payments. The provider will share the exact amount and terms of the deposit with you after approving your information and in the final quote.
How do subscription terms work?
You choose your preferred subscription term in advance. Only the 1-month subscription can be canceled monthly. Please note that not all vehicle providers offer their cars with flexible monthly cancellation. After a fixed term ends, for example after 6 months, the subscription generally continues with monthly cancellation, unless the vehicle provider states otherwise. The exact terms are always determined by the vehicle provider. You will receive these terms before you decide to take out your subscription.
How does the kilometer allowance work with my subscription?
Our rates are based on a standard allowance of 1,250 kilometers per month. This means you can drive 1,250 kilometers each month (15,000 km per year). Want a larger allowance from the start? You can easily select it when you apply. We charge €38 for an additional 250 km. You can average your kilometer usage over the term of your subscription: If you drive less than 1,250 km in a month, the unused kilometers roll over to the following month. If you drive more than 1,250 km in a month, you can offset those extra kilometers by driving less in the following months. This allows you to spread your kilometer usage flexibly over your subscription. Your vehicle provider monitors your usage and will contact you if you consistently drive more than your allowance. Want to adjust your allowance during your subscription? No problem; you can arrange this directly with your vehicle provider.
Can I get a car subscription if I have a BKR registration?
Yes, this is possible. Carsub works with several vehicle providers. Some providers take a BKR registration into account when assessing applications, while others do not. This varies by car and provider. A particular car may therefore not be an option, but we will work with you to find another car or vehicle provider.
What is the one-time registration fee, and what does it cover?
Submitting an application is free of charge. When your application results in an accepted subscription with a vehicle provider, we charge a one-time registration fee of €199, including VAT. This fee covers Carsub's services as an intermediary and booking platform. We guide you through the entire application process and match you with a suitable vehicle provider. If you switch to another car or subscription through us in the future, we will not charge this fee again. Your paid registration fee remains valid for up to 3 months after your subscription ends. This fee covers services including: • Processing and reviewing your application • Matching you with vehicle providers • Administrative processing • Guidance throughout the process
What should I do if my car is damaged or I have an accident?
If your car is damaged or you have an accident, you must report it immediately to the vehicle provider supplying your car. Your provider will give you the exact insurance terms and information about handling damage claims.
Who can help me with questions or problems?
If your question is about your application, contact Carsub. If it is about the agreement, delivery, the car, a breakdown, maintenance, or damage, contact your vehicle provider.
Do you charge interest?
Carsub itself does not charge interest. We are not a financial institution, and our services do not include an interest component. Some vehicle providers do charge interest or include it in their pricing. Others do not. This varies by provider and is always stated in the vehicle provider's agreement. We also work with vehicle providers that do not include an interest component.
Is Carsub suitable if I do not want to pay interest for religious reasons?
Yes! We work with several vehicle providers that do not include an explicit interest component. We can match your application with a suitable provider that aligns with your preferences. This depends on availability and the provider selected.
Will the car look exactly like the pictures?
The pictures on our website are examples only and provide an indication of the vehicle. Cars are supplied based on availability from the vehicle provider. This means: • You may not always be able to choose the color of the car. • The pictures shown may not exactly match the car supplied. • No rights can be derived from the pictures used.
Can specifications and options differ?
Yes. The vehicle features and options shown are indicative. You will receive your chosen make, model, transmission, and fuel type, as listed on the website. Cars are supplied by different vehicle providers, so the available options or accessories may vary. The final configuration is always confirmed by the vehicle provider in the agreement. Carsub is a booking and intermediary platform and does not own the vehicles. Final availability, configuration, and delivery are determined by the vehicle provider.
Can I travel abroad?
Yes, you can travel abroad. You may drive your car to EU member states, as well as Switzerland and the UK. The listed destinations are: Germany, Austria, Italy, Spain, Portugal, France, Croatia, the Czech Republic, Slovenia, Slovakia, Hungary, Poland, Belgium, the Netherlands, Denmark, Norway, Sweden, Finland, Estonia, Latvia, Lithuania, Greece, Liechtenstein, Luxembourg, Monaco, and Andorra. Travel to any country not mentioned here is expressly prohibited and is only permitted in individual cases with prior, explicit written permission from the vehicle provider or owner.
Is a Carsub car subscription suitable for self-employed professionals and freelancers?
Are you self-employed or a freelancer? Perhaps you temporarily need a compact city car for an assignment downtown, or a larger car because you need to cover longer distances. Choose a flexible subscription or a subscription of at least 6 months, and adapt to the needs of each assignment. In other words, our flexibility lets you switch cars whenever you want. Simply adjust your car use to your situation and income. A perfect fit for the freedom of being self-employed, right?
Have a question we have not covered?
Do you have a question we have not covered, or would you like to know more about our car subscription? Call us at 085-77 33 753 or email fans@carsub.nl. Prefer WhatsApp? Send a message to 085-7733753 and we will get back to you as soon as possible.
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